Description

At a Full-Day Workshop for TAV Airport Services, Rosann conducted an in-depth workshop for TAV, a worldwide leader in airport lounge hospitality services, focusing on leveraging their already diverse international workforce through enhanced bias awareness. This specialized training was designed for an organization that operates across cultural boundaries and serves a global clientele daily.

The workshop built upon TAV’s existing strengths in multicultural staffing to further elevate their exceptional customer service. Sessions explored how unconscious bias can impact guest interactions, team dynamics, and service delivery in the unique environment of international airport lounges. Participants developed practical strategies to ensure consistent, culturally sensitive service excellence across their worldwide operations….READ MORE